Execution & Monitoring

Once a journey is activated, SignalSmith provides real-time visibility into how customers move through the canvas. This page covers the monitoring tools, metrics, and operational controls available for active journeys.

Journey Dashboard

The journey detail view switches from the canvas editor to the execution dashboard when a journey is active. The dashboard provides:

• Real-time canvas overlay — The canvas displays live counts on each tile and edge, showing how many customers are at each step
• Summary metrics — Key performance indicators at the top of the page
• Activity timeline — A chronological log of journey events (entries, exits, errors)
• Export controls — Download journey data for external analysis

Summary Metrics

The top of the execution dashboard displays these key metrics:

Metrics update in near-real-time (typically within 1-2 minutes of the underlying events).

Per-Tile Analytics

Click any tile on the execution canvas to view its detailed analytics:

Entry Tile

Wait Tile

Branch Tile

Action Tile

Update Profile Tile

Webhook Tile

Exit Tile

Conversion Tracking

Conversions are tracked by assigning labels to Exit tiles. A common pattern:

The conversion rate is calculated as:

Conversion Rate = (Exits labeled "converted") / (Total entered) * 100

You can customize which exit labels count as conversions in the journey settings.

Conversion Funnel

The execution dashboard includes a funnel view that shows drop-off at each stage:

Entry:        1,000 customers (100%)
  ↓
Wait (1 day):   980 customers (98%)    — 20 exited via exit criteria
  ↓
Email sent:     975 customers (97.5%)  — 5 action failures
  ↓
Wait (3 days):  950 customers (95%)    — 25 exited via exit criteria
  ↓
Branch:         950 customers
  ├── Opened (62%):    589 customers
  │     └── Converted:  412 customers (41.2% of original)
  └── Not opened (38%): 361 customers
        └── Reminder:    361 customers
              └── Converted: 87 customers (8.7% of original)

Activity Timeline

The activity timeline shows a chronological feed of events:

• Customer entered — With entry details (trigger type, customer ID)
• Customer moved to tile — Which tile the customer advanced to
• Action executed — Success or failure with destination response details
• Customer exited — With exit label and duration in journey
• Error occurred — With error type, affected tile, and retry status
• Journey paused/resumed — Operational state changes

The timeline supports filtering by:

• Event type (entries, exits, errors, actions)
• Time range
• Customer ID (to trace a specific customer’s path)
• Tile (to see all activity for a specific step)

Operational Controls

Pausing a Journey

Pausing a journey stops all processing without losing state:

1. Click Pause in the journey header
2. Confirm the pause action

When paused:

• No new customers enter the journey
• Active members are frozen at their current tile (wait timers pause)
• No action tiles execute
• The journey status changes to Paused

Resuming a Journey

1. Click Resume in the journey header
2. Confirm the resume action

When resumed:

• New customers begin entering based on entry criteria
• Active members resume from where they were paused
• Wait timers continue from where they left off (the pause duration does not count toward wait times)
• Action tiles begin executing again

Editing an Active Journey

Active journeys support limited edits without pausing:

For major structural changes, the recommended approach is:

1. Pause the current journey
2. Duplicate it
3. Make changes to the duplicate
4. Activate the new journey
5. Complete (archive) the old journey, allowing active members to finish

Manually Adding or Removing Members

• Add members: Click Add Members and upload a CSV of customer IDs, or use the API
• Remove members: Search for a customer by ID and click Remove from Journey, or use the API

# Add members via API
POST /api/v1/journeys/{id}/members
{
  "customer_ids": ["cust_123", "cust_456", "cust_789"]
}
 
# Remove a member via API
DELETE /api/v1/journeys/{id}/members/{customer_id}

Alerting

Configure alerts to get notified about journey issues:

Alerts are sent via the workspace’s configured notification channels (email, Slack, webhook).

Exporting Journey Data

Export journey execution data for external analysis:

Exports are available from the Export menu in the journey header. Large exports are processed asynchronously and delivered via download link.

Troubleshooting